Voluntary replacement action

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Is my product affected?

Only a limited number of Philips Avent Digital Video baby monitors is affected.
You can easily check if your product is affected by following the steps below.

Select the product type number from the list. Fill in the production date and press "Check“. Note: products that have a serial number starting with "SM" are NOT affected and can continue to be used safely.

Product

Production date

Please enter serial number for further verification and press "Check" again.

Serial

Please select an article.

Serial number too short.
The serial number has a total of 14 digits.
Please enter the complete serial number.

The serial number format is not correct.
The serial number starts with "TM" followed by numbers and letters.
The serial number has a total of 14 digits.

Error occurred while checking the serial number.

Specify production date

Production date invalid

Production date must not be in the future

TEST

Your device is affected.

Contact our customer service

The product is not affected.

The model with the serial number you entered is not affected. We want to reassure you that your product is safe to use.

Your product is affected and in scope for replacement. Click "Next" to register the device.

The product is affected.

###NewDevice

The product is affected.

###refund

The product is affected.

###replacement

The product is affected.

###voucher

Provide picture of product serial number.

As a final check whether your product is affected, provide a photo of the product serial number.

Where to find the serial number?

Upload a picture of the serial number.

Only files with the file extensions .jpg, .jpeg and .png are allowed.

File size must be below 6MB

Something went wrong. Please try again.

	Name	Size	Type	Date	Actions

Please upload a picture of your serial number.

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Preview

Dear Avent customer, dear parent,

We offer you a refund for your product.

I would like a refund in the amount of 60 GBP

We will refund you proportionally the amount of 60 GBP.
We ask you to dispose of the affected product at local e-waste station in an environmentally friendly manner.

If you are not in favor of replacing the baby monitor, click "More options".

More options

Please select handling

You can reach us at +44 8000260663*

Monday to Friday 8:30 - 20:00 h
Saturday 9:00 - 18:00 h
*at the landline rate of your provider

Enter your complete address.

Address type

First name

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Last name

Please enter your surname.

Company

Please enter your company's name.

Unfortunately your address was not found. Please check your entry.

Street

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Street / House number

Please enter your street

Building

Please enter your Building

House number

Please enter your house number The house number should contain at least 1 number and a maximum of 6 characters.

Address addition

Postal code

5-7 alphanumeric characters with a space e.g. EC1Y 8SY Enter 5 digits for postal code.

City

Please enter your city.

Province or state

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Province or state

Please enter your province or state.

Country

The address I entered is correct.

Please select an address:

Contact person

Please enter the contact person.

Your phone number will only be used if required.

Phone 1

Please enter your phone number Die Telefonnummer sollte keine Buchstaben enthalten.

Phone 2

Die Telefonnummer sollte keine Buchstaben enthalten.

Note: We will do all our communication via email. Therefore it is necessary to enter a valid e-mail address where we can reach you.

Please enter a correct e-mail address.

Reenter e-mail address

Please enter the same e-mail address in both fields.

The security code is:

If the security code is not recognizable, please click here.

Security request

Please enter the correct security code.

Please accept the terms and conditions.

I accept the Philips Terms of Conditions and declare that I will dispose the affected product in an environmentally friendly manner.

I would like to participate in a short survey after the action is completed.

(*) Mandatory field